General Terms of Purchase
General Information
This website is operated by .
provides this website, together with all the information, tools, and services contained herein, on the condition that you, as a user, fully accept all the terms, conditions, notices, and warnings presented here.
By accessing our site and/or making purchases through it, you will use our 'Service' and automatically agree to be bound by the following terms and conditions ('Terms and Conditions of Service', 'Terms'), which also include additional terms, conditions, and information mentioned in this document and/or accessible via hyperlinks. These Terms and Conditions of Service apply to all users of the site, including, but not limited to, visitors, suppliers, customers, merchants, and authors of comments and other content.
Please read these Terms and Conditions of Service carefully before accessing or using our website. By accessing or using any part of the site, you automatically agree to be bound by these Terms and Conditions of Service. If you do not fully accept the terms and conditions of this agreement, you may not access the website or use its services. If these Terms and Conditions of Service are considered an offer, acceptance is limited exclusively to the Terms themselves.
Any new features or tools added to the store in the future will also be subject to the Terms and Conditions of Service. You can review the most current version of the Terms and Conditions of Service at any time by visiting this page. We reserve the right to update, change, or replace any part of the Terms and Conditions of Service by posting updates and/or changes on our website. It is your responsibility to check this page periodically for changes. Continued use of or access to the website after such changes are posted will be considered acceptance of those changes.
Terms and Conditions of this Store
By accepting these Terms and Conditions of Service, you confirm that you are at least the legal age required in your state or province of residence, or that you are of legal age in your state or province of residence and have the necessary authority to allow any minor under your responsibility to use this website.
It is prohibited to use our products for illegal or unauthorized purposes, and in using the Service, you must comply with all applicable laws in your country, including, but not limited to, copyright regulations.
You are not allowed to spread worms, viruses, or any other type of malicious code.
Violation of any provision of the Terms will result in the immediate suspension of your right to use the Services.
Shipping
In general, your purchases made on this site are delivered to the recipient within an estimated period of 5 working days from the time the order is placed. This period includes the time needed to prepare your order at our warehouse, which generally takes 1 working days, and the actual shipping time required by our couriers, which usually takes 4 working days in most Italian locations.
By 'working days', we naturally mean Monday to Friday, excluding Italian national holidays. Please note that in exceptional circumstances, shipping may be delayed due to force majeure, such as adverse weather events or strikes.
Returns and Refunds
Your satisfaction is of fundamental importance to us, and for this reason, if you are not completely satisfied with your purchase, don't worry: you have a period of 30 working days from the date of receipt of your order to request a return.
We recommend that you contact our Customer Service at so that you can benefit from the assistance of our team during the return process. We are here to help you!
Return Methods
To start the return process, you must return the products you purchased to our warehouse. Here is the address for returns:
To ensure acceptance of the return, it is essential that the products are shipped in their original packaging and in intact condition. In the case of cosmetic products, they must be returned unused and in the original or equivalent packaging.
Refund Methods
Once our warehouse has confirmed receipt of the return, we will proceed to refund the order amount. However, the shipping costs for the return will be borne by the customer. The refund will be made using the following payment method: Bank transfer
.
Sales Conditions
Please note that by accessing the site or making purchases in our shop area, you automatically accept these contractual sales conditions. We therefore recommend that you read them carefully before proceeding.
1. General Elements of the Contract
1.1 These General Conditions of Sale ('General Conditions') govern the methods and conditions of sale of our products (hereinafter referred to as 'Products') by
VAT number:
Company registration number:
Company registration city:
and establish the conditions for the use of our e-commerce portal on this website. Products purchased on this Site will be shipped via an express courier service ('Carrier'). These Sales Conditions exclusively govern the offer, presentation, and acceptance of purchase orders for Products between users of the Site and .
1.2 The sale of Products is intended exclusively for consumers, as defined by the Consumer Code (Legislative Decree No. 206/2005, 'Consumer Code'), and by 'consumer' we mean 'the natural person who acts for purposes unrelated to any entrepreneurial, commercial, craft, or professional activity carried out' (hereinafter referred to as 'Customers'). reserves the right not to accept orders from parties other than 'consumers'.
1.3 Use of the Site requires the Customer to register in the reserved area. During registration, the following data will be requested: name, surname, email address, as well as the choice of a username and password, which will be used to access the personal area. By registering, the Customer guarantees the accuracy and truthfulness of the personal data required for registration, the processing of which is governed by the Site's Privacy Policy. The Customer is required to keep the data updated if necessary and to ensure the diligent custody of the username and password, acknowledging that communication or use by third parties of such authentication data is not permitted and could result in liability for non-compliant use as indicated herein.
1.4 reserves the right to modify these General Conditions without notice. Such changes will take effect from the date of their publication on the Site. Purchase orders placed before the publication of the changes will be governed by the General Conditions in force at the time the sales contract is concluded.
1.5 Article 8 of these General Conditions, relating to the right of withdrawal, will apply only if the Customer falls within the definition of 'consumer' pursuant to Article 3, paragraph 1, letter a) of the Consumer Code ('the natural person who acts for purposes unrelated to any entrepreneurial, commercial, craft, or professional activity carried out').
1.6 and the Customer expressly agree that the selection of checkboxes and the click on the 'Complete Order' button on this Site will constitute a valid electronic signature for the conclusion of the sales contract, in accordance with the relevant clauses of these General Conditions. It is emphasized that these General Conditions, also accessible through a visible section reachable from the homepage of the Site, also constitute the contract for the use of the Site, accepted by the conclusive use of the same.
Limitation of Liability and License for Use of the Site
2.1 The Site is provided by 'as is' and 'when available'. makes no warranties, express or implied, regarding the functionality of this Site and/or the contents, materials, information, or products included on the Site. Furthermore, access to the Site may occasionally be suspended or temporarily limited to allow for maintenance, repair, or updating with new services and products. undertakes to minimize the frequency and duration of such suspensions and limitations.
2.2 Despite periodic checks of the Site, cannot guarantee that the Site itself, its servers, or emails sent are free of viruses or other components potentially harmful to the user's or Customer's computer. By visiting this Site, the Customer agrees to do so at their own risk. Despite periodic checks of the contents of web pages linked to the Site or reachable through the Site, assumes no responsibility for the contents of such pages.
2.3 cannot be held liable for any type of damage resulting from the use of this Site.
2.4 grants limited and personal access to this Site and does not allow downloading or modification, even partial, without prior written consent. This license does not include the use of the contents of this Site for commercial purposes, in particular the product catalog, descriptions, and other materials. The use of the information on this Site for the benefit of other retailers, or the use of data mining systems, robots, or software that allow the downloading and/or extraction of content from our pages, is not permitted. It is not allowed to incorporate our pages within frames so that other trademarks can be associated with ours. The publication of the contents of this Site is intended exclusively for the purchase of the Products present therein.
3. Prices, Availability, and Product Features
3.1 Unless otherwise indicated, all product prices published include VAT. The prices of the Products published on the Site are subject to change and replace previous ones, provided that the Products are actually available.
3.2 Any advertised offers and special conditions are valid until the expiry date indicated on the site or while stocks last, and in any case are subject to the actual availability of the corresponding products.
4. Intellectual and Industrial Property
The Site, together with all trademarks and distinctive signs used by in relation to the sale of products, is protected by applicable intellectual and industrial property rights. Any form of reproduction, communication, distribution, publication, alteration, or transformation of the contents of the site, trademarks, and distinctive signs used by , regardless of the form and purpose, is prohibited without prior authorization.
4.2 declines all responsibility regarding the trademarks and other distinctive signs present on the products marketed on the site. The Customer does not acquire any rights to such trademarks and distinctive signs as a result of the conclusion of the sales contract.
5. Order Confirmation. Delivery of Products, Delays, and Risk of Loss of Products
5.1 sells and ships the products available on the site in the territories indicated in the Shipping Cost Table. The purchased Product, together with the related tax documentation, will be delivered by courier to the address specified by the Customer at the time of sending the online purchase order. Delivery will take place within a maximum of 30 days from the conclusion of the contract, in accordance with art. 61 of the Consumer Code.
5.2 reserves the right to cancel any orders that it does not consider reliable or trustworthy. P.O. Boxes are not considered valid delivery addresses.
5.3 will not be responsible for any delays or failures to fulfill the obligations provided for in these General Conditions if such delays or failures are due to force majeure or events beyond its control.
5.4 The parties agree on the following procedures for placing an order and completing the purchase:
Consultation and verification of the product features as described on the site and in the product sheet.
Selection of the product(s) and desired quantity.
Adding the products to the cart by clicking 'Add to cart'.
Filling out the order form.
Before proceeding to send the order via the 'Confirm Order' button, the Customer will be informed that sending the order entails the obligation to pay the indicated price. Furthermore, the Customer will be invited to carefully read these General Conditions of Sale, including the information on the right of withdrawal and the Privacy Policy of . A summary of the main features of the ordered products, the total price, shipping costs, and all other costs, as well as the payment and delivery methods, will be provided.
Before sending the order, the Customer will be given the opportunity to make any changes to the data entered and to the order itself. The order can be viewed in the 'My Orders' section of the personal area.
By sending the order form, the Customer confirms that they have read and accepted these General Conditions of Sale, including the terms of use of the site and the privacy policy.
In the case of payment via PayPal, the Customer will follow the instructions provided for payment.
After sending the order, the Customer will receive an order receipt by email, containing the General Conditions of Sale in PDF format, including the information on the right of withdrawal and all the information already provided in the summary of the commercial and contractual conditions before the purchase.
Payment of the price and charges specified in the order summary will follow the instructions received.
5.5 Except as provided for the receipt of the order within thirty days of its placement, delivery times are indicative. No telephone notice is provided by the Carrier. In case of absence of the Customer, a second delivery attempt or a telephone contact by the Carrier is foreseen to arrange a redelivery within the following 24 hours. If the redelivery fails, the Carrier will try to contact the Customer to resolve the causes of the failed delivery. If the second attempt also fails, the order will be considered canceled due to impossibility of delivery, and will inform the Customer by email and refund the amount already paid.
5.6 If is unable to deliver the ordered products due to their unavailability, even temporarily, it will promptly inform the Customer by email. Any amount paid by the Customer will be refunded without undue delay.
5.7 The sales contract is considered concluded when receives payment for the products or receives notification from the financial intermediary that the payment has been successfully made.
5.8 will start the execution of the sales contract at the time of shipment of the products, informing the Customer accordingly.
6. Payment Methods
6.1 Payment for the products will be made by the Customer in accordance with the instructions received from the financial intermediary indicated in the order receipt. The Customer will not be granted installment payment plans. If payment is not successfully made, will not proceed with the shipment of the products.
6.2 reserves the right to suspend the delivery of the products in case of default, even partial, by the Customer with respect to the agreed payment terms, without incurring any liability for any damages.
6.3 The tax documentation relating to the ordered products will be issued by at the time of shipment of the products to the Customer.
Warranties and Returns
7.1 For Customers who are consumers, the products are covered by the legal warranty for lack of conformity pursuant to Articles 128 - 135 of the Consumer Code. Pursuant to Article 129 of the Consumer Code, it is specified that
“… it is presumed that consumer goods conform to the contract if, where relevant, the following circumstances coexist:
a) they are suitable for the use for which goods of the same type are normally used;
b) they conform to the description made by the Carrier and possess the qualities of the good that the Carrier has presented to the consumer as a sample or model;
c) they present the quality and performance usual for a good of the same type, which the consumer can reasonably expect, taking into account the nature of the good and, if applicable, the public statements on the specific characteristics of the goods made in this regard by the Carrier, the manufacturer, or its agent or representative, in particular in advertising or on labeling; d) they are also suitable for the particular use intended by the consumer and which was brought to the attention of the Carrier at the time of the conclusion of the contract and which the Carrier accepted also by conclusive facts.
3. There is no lack of conformity if, at the time of conclusion of the contract, the consumer was aware of the defect or could not ignore it with ordinary diligence or if the lack of conformity derives from instructions or materials provided by the consumer.
4. The Carrier is not bound by the public statements referred to in paragraph 2, letter c), when, alternatively, it proves that:
a) it was not aware of the statement and could not have known it with ordinary diligence;
b) the statement was adequately corrected before the conclusion of the contract so as to be known to the consumer;
c) the decision to purchase the consumer good was not influenced by the statement.
5. The lack of conformity resulting from the imperfect installation of the consumer good is equated with the lack of conformity of the good when the installation is included in the sales contract and was carried out by the Carrier or under its responsibility. This equation also applies if the product, designed to be installed by the consumer, is incorrectly installed by the consumer due to a lack of installation instructions.”
7.2 Additional conventional warranties provided by the manufacturer are described in the documentation included in the Product packaging or indicated on the Site.
7.3 The legal warranty in favor of the consumer Customer covers defects of conformity existing at the time of delivery of the Product and which manifest themselves within two years of delivery. The Customer must report the lack of conformity within two months of its discovery, otherwise they will lose the right to warranty. The action to assert the defects is prescribed within twenty-six months of delivery of the Product. In the event of a lack of conformity, the Customer is entitled to free repair or replacement of the Product, or to an adequate reduction in the price, or to termination of the contract, as provided for by art. 130 of the Consumer Code.
7.4 Within two months of discovering the defect and in any case no later than twenty-six months from receipt of the Product, the Customer must send a communication via the contact form available at
01architetti.com/. Once the communication has been received, will contact the Customer to provide instructions for returning the Product and the shipping methods via a courier at the expense of .
7.5 The Product must be returned by the Customer preferably in its original packaging and complete with all its components, together with the sales receipt issued by . After verifying the returned Product, will proceed with the repair or replacement, and subsequently send the Product to the Customer, unless Article 130 of the Consumer Code applies.
7.6 If, after the intervention of , it is found that the reported defect does not fall within the definition of lack of conformity pursuant to Articles 128 et seq. of the Consumer Code, the Customer will be charged the costs of verification and restoration, as well as the transport costs, if incurred by .
8. Right of Withdrawal
8.1 In accordance with the Consumer Code, the Customer, as a 'consumer', has the right to withdraw from the purchase without incurring penalties and without having to specify a reason. To validly exercise the right of withdrawal, the Customer must follow the following conditions and methods:
They must send a communication using the appropriate online form available at
01architetti.com/, within 14 working days from the receipt of the Products purchased.
The return of the Products subject to withdrawal must be made at the Customer's care and expense, through a Carrier of their choice, directly to the registered office of without undue delay and in any case within 14 days from the date on which they communicated their decision to withdraw from the sales contract. will not accept returns with payment on delivery.
The withdrawal can also be applied only to individual products subject to a single sales contract. However, the Customer cannot exercise the withdrawal only on a part of a single product purchased.
All Products for which the Customer has exercised the right of withdrawal must be intact and in their original packaging, complete in all its parts, including packaging material, any seals applied, and any accessory documentation, such as order references, transport documents, and more.
8.2 Once the integrity of the returned Product has been verified, will refund the Customer the amount paid only for the Products subject to withdrawal within 14 days from the date on which it was informed of the Customer's decision to withdraw from the contract. The refund will be made using the same payment method used by the Customer for the initial transaction, unless the Customer has agreed otherwise.
8.3 The right of withdrawal cannot be exercised for audiovisual products or sealed computer software (including those attached to hardware), once they have been opened. Furthermore, the right of withdrawal does not apply to the supply of goods made to measure or clearly personalized or which, by their nature, cannot be returned or risk deteriorating or rapidly altering.
8.4 The right of withdrawal lapses in the event of substantial deterioration of the returned goods, for example:
Lack of external packaging and/or original internal packaging.
Absence of elements that make up the Product (accessories, cables, manuals, parts, etc.).
Damage to the Product not due to transport.
Abnormal state of preservation.
8.5 In the event of lapse of the right of withdrawal or if the Customer totally or partially violates the provisions relating to withdrawal established in these General Conditions, the sales contract pursuant to the same General Conditions will remain valid and effective. will return the Products unduly returned by the Customer, charging the latter the related shipping costs.
9. Order Cancellation or Modification
9.1 The purchase order cannot be modified once placed. However, it can be canceled in full if, at the time of the request for modification or cancellation, the shipment of the Product is still being prepared and the amount has not yet been charged. In this case, the Customer will not be charged any costs. The Customer can request the cancellation of the order by contacting through the form available at
01architetti.com/.
9.2 If, at the time of the request for modification or cancellation of the purchase order, the Product has already been delivered to the Carrier or if the amount has been charged, the Customer must exercise the right of withdrawal in accordance with Article 8 of these General Conditions.
10. Third Party Liability
10.1 is not responsible for the actions or performance of third parties acting as independent auxiliaries in the management or execution of payment operations or any other operation related to the execution of contracts concluded through the Site.
11. Complaints
11.1 Any complaint by the Customer must be submitted using the online form available at
01architetti.com/.
12. Applicable Law
12.1 The law applicable to the sale of Products and the use of this Site is Italian law. The application of the 1980 Vienna Convention on the International Sale of Goods is expressly excluded.
13. Jurisdiction
13.1 Any dispute arising from or in connection with these General Conditions will be governed and interpreted in accordance with Italian law. The competent court for the resolution of such disputes will be the Court of .
13.2 For disputes between the Customer, pursuant to the Consumer Code, and , the competent court is that in which the Customer has their residence or domicile. In all other cases, the competent court is .
14. Personal Data Processing
14.1 uses the personal data provided by the Customer to provide the services necessary for the operation and use of the Site, in compliance with the applicable legislation on the protection of personal data (EU Regulation 2016/679 on the protection of personal data). For more information on the methods of collection and processing of data, please refer to the Site's Privacy Policy available at:
01architetti.com/ -
01architetti.com/.
15. Final Provisions
15.1 The provisions of these General Conditions apply within the limits of the national legislation for the protection of consumers.
15.2 Mere tolerance or failure to contest by of any non-fulfillment by the Customer with respect to the contents of the General Conditions cannot be interpreted as tacit acceptance of such non-fulfillment, nor as a willingness to derogate from what has been agreed between the parties.
15.3 The ineffectiveness and/or invalidity, in whole or in part, of one or more clauses of these General Conditions will not affect the effectiveness of the other clauses, which will remain fully valid and effective between the parties.
15.4 For all matters not expressly provided for in these General Conditions, the legal provisions in force at the time of the conclusion of the individual sales contracts will apply, to the extent that they are compatible.
Information on Online Dispute Resolution in accordance with Article 14, paragraph 1 of the Online Dispute Resolution (ODR) Regulation:
The European Commission offers consumers the opportunity to resolve disputes online, in accordance with Article 14, paragraph 1 of the Online Dispute Resolution (ODR) Regulation, through one of its dedicated platforms. This platform (http://ec.europa.eu/consumers/odr) serves as a meeting point where consumers can attempt to reach out-of-court agreements for disputes arising from online purchases and service contracts.